Labelmaster Software Tech Support
400 East Pine Street, Suite 210
Seattle, WA 98122
Look here for the latest tech support files for all Labelmaster Software programs. If we haven't answered your question here please email techsupport@labelmaster.com or call 1-800-578-4955. Technical Support hours - 7am-5pm PT.
Labelmaster Technical Support and Product Updates

Latest Updates: Scroll down or click the update link for the file downloads. Download/Install Instructions.

Update Affected Programs
April 30, 2012 Masterform by Labelmaster - Standard Edition (v5.x)
April 1, 2012 Masterform by Labelmaster Suite - Standard, Shipper's Dec, UPS, FedEx
April 1, 2012 Masterform by Labelmaster for Bill of Lading
April 1, 2012 Masterform by Labelmaster for UPS Developer's Edition
January 4, 2012 Masterform by Labelmaster - Standard Edition (v5.x)
January 1, 2012 Masterform by Labelmaster - Standard Edition (v5.x)
January 1, 2012 Masterform by Labelmaster Suite - Standard, Shipper's Dec, UPS, FedEx
January 1, 2012 Masterform by Labelmaster for Bill of Lading
January 1, 2012 Masterform by Labelmaster for UPS Developer's Edition

File Download and Install Instructions

  1. Click the download link for the update.
  2. Click Open on the screen that pops-up (for Netscape users click Run).
    (Make sure all other software including Masterform is closed.)
  3. Click OK on the info box.
  4. Click the Unzip button.
  5. If prompted to overwrite the existing file, click Yes.
  6. Call technical support at 800-578-4955 for the download password.
  7. Enter the password and click OK.
  8. Once you receive the message "1 file(s) unzipped successfully." The installation is complete.
  9. Click OK and click Close.

Masterform by Labelmaster:

  • April 30, 2012: Masterform by Labelmaster - Chemical Table and Program Update. DOWNLOAD RATING: This update is ONLY required for Masterform customers who DO NOT USE the AUTOMATED UPDATE process. NOTE: This update is intended as for current subscribers.
  • January 1, 2012: Masterform by Labelmaster - Chemical Table and Program Update. DOWNLOAD RATING: This update is ONLY required for Masterform customers who DO NOT USE the AUTOMATED UPDATE process. NOTE: This update is intended as for current subscribers.
  • June 12, 2007: {These documents are compatible with version 5.3} Version 5.1 of Masterform by Labelmaster for UPS now shipping. Download the Masterform 5.1 Training Presentation – New Features, Integration, Requirements. Get the Version 5.1 Help Manual. Labelmaster is holding several Masterform 5.1 Training Webinars. If you are interested please email techsupport@labelmaster.com and request a 5.1 webinar invitation.

    FILE NOTE: The "Training Presentation" link links to an 8 MB Zip File that contains a 20 MB Microsoft PowerPoint voiceover presentation describing the new features, install and setup procedures, and UPS WorldShip integration of the new Masterform by Labelmaster for UPS program. Click the link, then save the file to your harddrive, unzip it, and view the presentation. This file requires PowerPoint or a PowerPoint Viewer. The "Version 5.1 Manual" links to a 7 MB PDF file including all help documentation for the new Masterform by Labelmaster for UPS program.


Masterform by Labelmaster (Developer's Edition):


Masterform by Labelmaster for Shipper's Dec, UPS, and FedEx:

  • April 1, 2012: Masterform by Labelmaster - Chemical Table and Program Update. DOWNLOAD RATING: This update is ONLY required for all Masterform customers. NOTE: This file is password protected. It is intended as an update for current subscribers. Please call 1-800-578-4955 for the password or email softwaresales@labelmaster.com.
  • January 1, 2012: Masterform by Labelmaster - Chemical Table and Program Update. DOWNLOAD RATING: This update is ONLY required for all Masterform customers. NOTE: This file is password protected. It is intended as an update for current subscribers. Please call 1-800-578-4955 for the password or email softwaresales@labelmaster.com.

Masterform by Labelmaster for Bill of Lading:



Other File Download Instructions

Use this option if you want to download and store the update files on your harddrive. There are 3 possible choices for initiating a download. They are:

  1. Point your mouse at the filename above and RIGHT click the mouse. This will bring up a Save As popup window. You will have a choice to Save Target As (Internet Explorer) or Save Link As (Netscape), choose this option. This will allow you to save the document in the directory (folder) of your choice. It is important at this step to be sure you note where the file is being saved.
  2. Point your mouse at the filename above and LEFT click the mouse while HOLDING DOWN THE SHIFT KEY. This will also bring up a Save As popup window. This will allow you to save the document in the directory (folder) of your choice. It is important at this step to be sure you note where the file is being saved.
  3. Just click the filename link above. Again, this will bring up a Save As popup window. You will have a choice to Save Target As (Internet Explorer) or Save Link As (Netscape), choose this option. This will allow you to save the document in the directory (folder) of your choice. It is important at this step to be sure you note where the file is being saved.

Should you experience any difficulty with your installation or program features, please call technical support. Please call 1.800.578.4955 for assistance.